What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.
What are the terms and conditions of this project?
By filling out your survey, you are stating that you understand all the below information and agree to our terms and conditions
Backer Responsibility
As a backer, you are responsible for completing your survey and paying shipping fees in a timely manner to receive your rewards. As creators, we are only able to communicate with backers through project updates and reminder emails (email correspondence will be sent to the email on file for your pledge). As a backer, it is your responsibility to check and read project updates and to check for survey emails. If you fail to stay updated and do not complete your survey, you could forfeit your rewards. (Read more about reward forfeiture below.)
The same applies to Legendary Supporter backers with their Custom Coat of Pride reward. Should you not respond to our initial email, informing you about the process of the commission, and still, after repeated contact and messaging, not react to our inquiry until the 31st of December 2026, you will forfeit your reward, and we will not be obligated to fulfill the custom commission.
Manufacturing
We will be using trusted manufacturers, but occasionally things happen, and there are minor delays in manufacturing. We will always be upfront with backers along the way. We will disclose any setbacks, delays, and any other pertinent updates. It's important to understand that this is a crowdfunded campaign. Crowdfunded campaigns are often subject to delays due to unforeseen circumstances.
Please note that minor changes may occur in production and that the images presented for the pins are mock-up designs. We were able to get pretty close with the first test pins, yet minor changes may still occur, should certain design aspects be unfeasible for the manufacturer. There is also a possibility of slight changes in color and size in the physical item.
Our sizes are either specifying the general height or width of the pin. The actual size of the physical product may vary.
Refunds or Exchanges
In the BackerKit survey, you will have ample time to make your design selections. You will be notified before surveys are locked down and any add-ons are charged. Once your order is locked down, we have a no refunds or exchanges policy. The only time we will issue a refund or replacement is in extenuating circumstances or if your pin arrives damaged (please read the section on "damaged items" to determine if your pin is damaged). If you believe your pin was damaged in transit, please reach out to us immediately and attach photos of the damaged pin.
Forfeiture of Rewards
If your survey is not completed and your shipping costs are not paid by the completion date (the 31st of December 2026), you will forfeit your pledge payment and rewards. We will not fulfill forfeited rewards and pledge levels after the completion date and not refund them, since funds often have already been spent for production.
Damaged items
Should your shipment arrive damaged, please reach out to us immediately and provide us with picture evidence.
Pins are always handmade to some degree and may show certain imperfections, which will NOT be considered as damaged items.
Examples imperfections are as follows, but not limited to:
- Small buff marks, scuffs, or scratches on metal/enamel
- Small specks, pores, or bubbles anywhere on the pin
- Slightly low or uneven fills
-damage in the backing paper or packaging, but not the pin itself
We want to make you aware that these pins may have small imperfections, but 99% of the time, these imperfections are non-existent or not noticeable and will not be considered damaged.
Should proper damage to the items be evident and present, you will have the choice to receive a full refund equal in value to the damaged items or, if you wish, have your damaged rewards be re-shipped to you free of charge. Should this second shipment of items not make it to you after all, you will receive a full refund of the damaged items.
Lost or never received packages - Forfeiture of rewards
We make every attempt to get your package from us to your home. Packages for this campaign will come with a tracking number. Regardless of tracking numbers, sometimes packages are lost in the mail. We will notify backers with an update when the project is near completion, and if you have not received your package by the completion of the shipping process, you will have an extended period of time to contact us about a missing package (the deadline for this being the 1st of May 2027).
Should your shipment be lost, you will have the choice to receive a full refund including shipping costs, or, if you wish, have your rewards be re-shipped to you free of charge as soon as we confirm the missing shipment with DHL. Should this second shipment still not make it to you after all, we must conclude that a higher power is preventing us from getting you your goodies and can't send you your reward. In this case we are very sorry, and you will receive a full refund of your pledge, including your shipping cost.
If you do not contact us within that extended period of time about a lost or never-received package, you will forfeit your rewards, and we will not provide a refund or re-ship your rewards.